Business from Home: update

Applications to run a Business from Home in your Service Family Accommodation (SFA) were paused in January 2025, to allow a review of the policy and associated processes to take place.

This review has now been completed, and DIO is able to confirm that the processing of applications to run a Business from Home has resumed with immediate effect. The existing guidance and application form for running a Business from Home is available here.

DIO is working with Pinnacle to finalise some adjustments to the application process, form and policy. Once these changes are finalised, the policy will be updated and shared on the Pinnacle website in the near future. 

Under the changes, those operating a Business from Home can expect to receive better and clearer communication from a named Housing Officer who can help answer their specific housing related queries.