IDEAL Customer Safety Notice

A safety recall has been issued by IDEAL regarding their Heating Logic 2 gas combi & system boiler range. Around 1,700 homes have this type of boiler installed. Impacted families have been issued a letter and FAQ document informing them of the issue and the next steps to resolve this.

Families are still able to use the boilers, however, IDEAL advise families to repressurise their boiler and ensure they register their details for an upgrade. Instructions on how to do this, can be found on IDEAL’s website: https://www.idealsupport.co.uk/